CTA is owned and operated by Paul and Lori Patton who bring nearly 50 years of combined experience to CTA’s core team. Under their leadership, CTA is able to provide the latest advances in application development and IT support, customized call flows, training platforms, high quality call center management, quality assurance teams, and unparalleled client support. With this infrastructure in place, CTA is able to transcend industries and successfully meet diverse client needs. Just walk around our facility and meet our people, you will see how different CTA is from other call providers.
Our Client Centered Approach
CTA’s partners have an open door policy. We keep open communication with each of our clients and they are always welcome on site anytime calling is taking place. We don’t treat our campaigns like vendor relationships, they are truly mutually beneficial business partnerships.
We do not have a one size fits all call center. We are focused on providing the best possible service for each partner based on their goals for their business. This includes realtime and routine automated reporting based on the metrics that are most important for you! For some this is lightning fast first call resolution and incredible customer satisfaction scores – we have you covered here! For some, it is abandonment rate or close percentage. We are happy to evolve our systems and processes to fit you and your company!
Services & Products
CTA offers high quality voice services for inbound and outbound calling. We specialize in sales, customer service, appointment setting, and more.
Text, Chat, & Social
Reaching your customers where they are and resolving their issues in the first contact is of primary importance. Whatever your needs are for your business we can meet them with creative and efficient solutions to reach your customers or potential customers.
Custom Training Platforms
From hire to first call, the techniques learned will stick with a new agent throughout their journey. CTA develops a new training platform for each client using proven techniques to have agents performing at a high level with their very first contacts.
System Integration & Software Development
CTA has a talented team of dedicated developers that can build, manage and maintain systems to suit each customers needs. If you can dream it we can make it a reality for your business.
Realtime and Routine Reporting
Whatever your key metrics are, we want to make those available to you through incredible realtime and routine reporting. Maybe you are most focused on close percentage and sales per hour – that will become our focus and we will tailor all of our processes around those goals.
What People Say
Our Company Cultures
We must take care of our families first. This will not always be easy, but we must balance our priorities between family & work.
Strong teams are built on genuinely caring for each other. Ask co-workers how they are doing and actively listen to what they say. Honest communication and a sense of teamwork are critical in a competitive environment to build and maintain positive working relationships.
Integrity is our guiding principle. We stand behind what we say we will do for our customers and our people.
Professionalism includes good judgment, taste, manners and a respect for quality in general. It shows tasteful self-restraint combined with concern for others and love of life –in a word, “class”. Professionalism means never having to say “I’m sorry” or feel guilty for what you said or did. Actions speak louder than words.
It doesn’t take long for skills and knowledge to become outdated in a fastchanging world. We must constantly retool ourselves. Keep learning and share your knowledge. Our company believes training our people is a key to success.
Workplace accountability begins with a state of mind. All must have clearly communicated goals. It is the commitment of the employee to deliver the value expected by the employer with no surprises. People do what they say will do and build credibility for themselves by holding themselves and each other accountable. Accountability comes full circle with appropriate feedback on whether the goal is met or not. Lack of accountability invites excuses. We make no excuses.
We are “Can-Do” people. A positive attitude empowers us while negative attitudes drain energy and destroy self-confidence. There is no room for negativity in our company. A positive attitude is the foundation for excellence. We show our positive attitude in our words and actions.
Positive attitudes are contagious.
Simply put, respect is using “manners at work.” Respect is a person’s reflection of character, no matter who is around them. One earns respect by giving respect to ones self and to others. Rudeness and poor manners bring about negativity. Being nice and polite or smiling can be infectious.
One or two people can set the tone and raise the standard for everyone.
What we do affects who we are. Each of us brings special talents and areas of expertise. Our company’s values grow out of each of our individual values. We make a difference. Take time to feel good about what you do.
Ambitious and aggressive, driven and determined, enthusiastic and energetic, we cultivate the opportunity to compete. We thrive on challenges, viewing them as an invitation to success. We work together to please our customers and drive our organization to greater success.
Commitment is a choice. Like a family, we are united by an unspoken pledge and bound by our convictions for success. We pride dedication and are moved to help each other and our customers. We are true to each other and our cause. We under promise and over deliver.
Creativity is the entrepreneurial way. Embracing change and opportunity is what brought us to where we are today. Take personal responsibility for searching out a better way, for achieving a higher quality. We have open communication and invite all ideas and suggestions. Let solutions start with you.