CTA is owned and operated by Paul and Lori Patton who bring nearly 50 years of combined experience to CTA’s core team. Under their leadership, CTA is able to provide the latest advances in application development and IT support, customized call flows, training platforms, high quality call center management, quality assurance teams, and unparalleled client support. With this infrastructure in place, CTA is able to transcend industries and successfully meet diverse client needs. Just walk around our facility and meet our people, you will see how different CTA is from other call providers.
Our Client Centered Approach
CTA’s partners have an open door policy. We keep open communication with each of our clients and they are always welcome on site anytime calling is taking place. We don’t treat our campaigns like vendor relationships, they are truly mutually beneficial business partnerships.
We do not have a one size fits all call center. We are focused on providing the best possible service for each partner based on their goals for their business. This includes realtime and routine automated reporting based on the metrics that are most important for you! For some this is lightning fast first call resolution and incredible customer satisfaction scores – we have you covered here! For some, it is abandonment rate or close percentage. We are happy to evolve our systems and processes to fit you and your company!
Services & Products
CTA offers high quality voice services for inbound and outbound calling. We specialize in sales, customer service, appointment setting, and more.
Text, Chat, & Social
Reaching your customers where they are and resolving their issues in the first contact is of primary importance. Whatever your needs are for your business we can meet them with creative and efficient solutions to reach your customers or potential customers.
Custom Training Platforms
From hire to first call, the techniques learned will stick with a new agent throughout their journey. CTA develops a new training platform for each client using proven techniques to have agents performing at a high level with their very first contacts.
System Integration & Software Development
CTA has a talented team of dedicated developers that can build, manage and maintain systems to suit each customers needs. If you can dream it we can make it a reality for your business.
Realtime and Routine Reporting
Whatever your key metrics are, we want to make those available to you through incredible realtime and routine reporting. Maybe you are most focused on close percentage and sales per hour – that will become our focus and we will tailor all of our processes around those goals.
What People Say
Our Company Cultures
We must take care of our families first. This will not always be easy, but we must balance our priorities between family & work.