Call centers often have trouble recruiting. This can be for a number of reasons including skill shortages, the constant changes in agents needed, low unemployment and high numbers of agents…
Every business, at any level, needs to consider the security of their business as a whole a high priority. Protecting personal customer information today is more important than ever. In…
After over 30 years in the contact center industry, my wife and I have come to understand something very consistently. In a call center there are many moving parts and…
In our series on the steps of the one-minute manager style, we have discussed one-minute goal setting and praise. I am now going to break down how we do the…