Skip to content
  • Home
  • About Us
  • FAQ
  • Careers
  • Contact Us
  • Blog
Menu Close
  • Home
  • About Us
  • FAQ
  • Careers
  • Contact Us
  • Blog

Uncategorized

  1. Home>
  2. Uncategorized
3 Tips For Free or Low Cost Recruiting

3 Tips For Free or Low Cost Recruiting

  • Post author:IT Department
  • Post published:July 28, 2020
  • Post category:Uncategorized

Call centers often have trouble recruiting. This can be for a number of reasons including skill shortages, the constant changes in agents needed, low unemployment and high numbers of agents…

Continue Reading 3 Tips For Free or Low Cost Recruiting
Call Center Security: What We Do to Keep our Call Center Secure?
Firewall popup for security cybercrime protection

Call Center Security: What We Do to Keep our Call Center Secure?

  • Post author:IT Department
  • Post published:July 21, 2020
  • Post category:Uncategorized

Every business, at any level, needs to consider the security of their business as a whole a high priority. Protecting personal customer information today is more important than ever.  In…

Continue Reading Call Center Security: What We Do to Keep our Call Center Secure?
3 Tips to Building an Excellent Culture

3 Tips to Building an Excellent Culture

  • Post author:IT Department
  • Post published:July 8, 2020
  • Post category:Uncategorized

After over 30 years in the contact center industry, my wife and I have come to understand something very consistently. In a call center there are many moving parts and…

Continue Reading 3 Tips to Building an Excellent Culture
How We Correct Unwanted Behavior In Our Call Center

How We Correct Unwanted Behavior In Our Call Center

  • Post author:IT Department
  • Post published:June 30, 2020
  • Post category:Uncategorized

In our series on the steps of the one-minute manager style, we have discussed one-minute goal setting and praise. I am now going to break down how we do the…

Continue Reading How We Correct Unwanted Behavior In Our Call Center
Preparing for Reopening: Our Response to Covid-19

Preparing for Reopening: Our Response to Covid-19

  • Post author:Mallory Carter
  • Post published:May 4, 2020
  • Post category:Uncategorized

What a unique time it has been for our business, city, country, and world. If you would have told us that we would be closed for a month or more…

Continue Reading Preparing for Reopening: Our Response to Covid-19
  • 1
  • 2
  • Go to the next page
Owned and Operated in the USA ~ Copyrighted 2020 by Corporate Technologies Advantage, LLC