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Preparing for Reopening: Our Response to Covid-19

What a unique time it has been for our business, city, country, and world. If you would have told us that we would be closed for a month or more this year, we would have told you that you were crazy. Yet, here we are! We are happy to close to help slow the spread of the virus and help protect our employees and our community, but we also are ready to get things back open and working again. We miss working with our clients and seeing our employees each day. We have been missing our CTA family!

We are proud to say that CTA has always been known in our area for having a clean and well-kept call center. Keeping our space looking nice and ensuring proper sanitation has routinely been a priority for us. However, we are definitely taking it a step further when preparing for reopening. We have reviewed the CDC’s guidelines and the Missouri Show Me Strong Re-opening recommendations and are planning to meet or exceed each of these recommendations. Here are some of the measures we will be taking upon opening to ensure the health and safety of our staff:

  1. Social Distanced Seating

Generally, we love having our agents close together to help with the energy on the floor and allows the agents to socialize and connect during down times. We are always focused on making sure our agents are happy and productive. During the foreseeable future, however, we will be spacing our agents apart, so that there is at least 6 feet between them which will help us maintain an appropriate social distance.

2. Increased Sanitization

As we mentioned above, keeping our site clean and free from germs has always been a priority, but we are taking it up a notch by ensuring that each station is thoroughly cleaned and sanitized with our UV sanitizing lights after each shift. Our agents will be encouraged to sanitize their hands before entering the production floor using our sanitation stations we have around the building. We will also take several times each shift to clean and sanitize all of our common areas, handheld phones, doors, and other frequently touched items.

3. Temperature Checks Before Shift

Along with making sure that everyone generally feels well for work, we will be using a contactless thermometer to check each agent’s temperature before beginning their workday. This will help us catch a low fever for those who are otherwise asymptomatic.

These are just a few of the ways CTA will look different when we are able to open up again. We may be giving more verbal praise and elbow bumps than high-fives, but we will have the same family first culture where we will put our people first and prioritize keeping everyone healthy. We would love to know what your business is doing to combat the virus upon reopening. Let us know in the comments below. We cannot wait to safety return to work and make life look a little more normal again!