Our committed sales team strives to make loyal customers at every interaction. These kinds of relationships require special care. Our people have the technical abilities to convey product knowledge, the interpersonal skills to overcome customer concerns, and the patience to maintain consistent professionalism. With our infrastructure in place, your business is sure to see your conversion rates and your average order values go up and your overhead costs go down.
We develop strong and consistent training modules for every new campaign to ensure your goals are met right away. Beyond training, our policies support the continued development of our personnel to create lasting success. Let our talented salespeople greet each of your customers with competence and confidence.
With our team’s extensive sales experience, we train our agents to follow our tried and true sales philosophy that includes: using conversational call flows, asking the right questions, and applying active listening skills. With the highest levels of professionalism we focus on maintaining guest engagement throughout the sales process in order to increase conversion and give the guest the best possible customer experience. Whether your target audience is to consumer or corporate, our team is guaranteed to perform to the highest standard with outstanding quality when we speak to your customers.
Choosing the Right Partner
At CTA, we take a custom approach to each of our partnerships. Whatever you have envisioned for your customers, we want to make that a reality. CTA has full support capabilities for inbound or outbound interaction with your customers. Our specialties include inbound and outbound vacation sales, telecommunications, product sales, appointment/reservation setting, subscription/membership, and up-selling. When you are searching for a call center that meets your needs we understand it is key to choose the right partner the first time. We are sure that CTA will exceed your expectation in each of these relevant areas: cost, quality, service, flexibility, scalability, technology, experience and culture.