call center

Preparing for Reopening: Our Response to Covid-19

Post author:Mallory Carter
Post published:May 4, 2020
Post category:Uncategorized

What a unique time it has been for our business, city, country, and world. If you would have told us that we would be closed for a month or more…

Praise In Our Call Center

Post author:Mallory Carter
Post published:March 19, 2020
Post category:Management

Considering the uncertainty and fear that are sweeping through our country with the onset of the Coronavirus in the last few weeks, this topic seems especially fitting. Now is the…

Goal Setting for Success in our Call Center

Post author:Mallory Carter
Post published:March 19, 2020
Post category:Uncategorized

When it comes to our management style at CTA, we have always relied heavily on the advice of Ken Blanchard in the One Minute Manager series. This was a process…