3 Tips For Free or Low Cost Recruiting
Call centers often have trouble recruiting. This can be for a number of reasons including skill shortages, the constant changes in agents needed, low unemployment and high numbers of agents…
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Call Center Security: What We Do to Keep our Call Center Secure?
Every business, at any level, needs to consider the security of their business as a whole a high priority. Protecting personal customer information today is more important than ever. In…
3 Tips to Building an Excellent Culture
After over 30 years in the contact center industry, my wife and I have come to understand something very consistently. In a call center there are many moving parts and…
How We Correct Unwanted Behavior In Our Call Center
In our series on the steps of the one-minute manager style, we have discussed one-minute goal setting and praise. I am now going to break down how we do the…
Preparing for Reopening: Our Response to Covid-19
What a unique time it has been for our business, city, country, and world. If you would have told us that we would be closed for a month or more…